Appointments
Ask how to book an appointment, what appointment types are available, or what information you need before booking.
Telephone Assistance
How to Speak With Maya
Maya is Atlantic Vision Group's AI receptionist. These simple tips can make your call easier.
You do not need special words. Speak naturally, slowly, and clearly. Ask for one thing at a time.
1. Speak Slowly and Be Direct
Use short, clear sentences and tell Maya exactly what you need.
Examples:“I want to book an appointment.”“I need a prescription refill.”“I need my Booking Code and Patient Code.”“I would like someone from the office to call me.”
2. Try Not to Speak While Maya Is Speaking
If you start talking while Maya is speaking, the system may stop her sentence so it can listen to you. This is normal.
Wait until Maya has finished speaking, then answer. If you accidentally interrupt her, simply pause for a moment and continue.
3. If You Need Maya to Repeat Something
IF YOU BECOME CONFUSED, SAY: “CAN YOU PLEASE REPEAT THAT SLOWLY SO I CAN UNDERSTAND BETTER?”
Maya can repeat the information more slowly. You may also ask her to explain one step at a time.
4. What You Can Ask Maya About
Booking Code and Patient Code
If you need either code, tell Maya. She can collect the information needed for office staff to assist you.
Prescription Refills
You can request a prescription refill and provide your current medication and pharmacy information.
Messages and Callbacks
You can leave a message or ask for someone from the office to call you back.
Website and Booking Help
You can ask where to find booking instructions and other Atlantic Vision Group information.
5. Please Remember
Maya is an AI receptionist. She can collect information, answer common administrative questions, and direct your request, but she cannot replace a medical assessment or provide a diagnosis.
If Maya does not understand something important such as your name, telephone number, or email address, repeat it slowly and clearly.