Telephone Assistance
How to Speak With Maya
Maya is Atlantic Vision Group's AI receptionist. These simple tips can make your call easier.
1. Speak Slowly and Be Direct
Use short, clear sentences and tell Maya exactly what you need.
2. Try Not to Speak While Maya Is Speaking
If you start talking while Maya is speaking, the system may stop her sentence so it can listen to you. This is normal.
Wait until Maya has finished speaking, then answer. If you accidentally interrupt her, simply pause for a moment and continue.
3. If You Need Maya to Repeat Something
Maya can repeat the information more slowly. You may also ask her to explain one step at a time.
4. What You Can Ask Maya About
Maya can help you with common office requests, including appointment information, prescription refills, and requesting a callback from Dr. Lapierre. Tell Maya clearly what you need, and she will guide you through the information required for your request.
For example, you can say:
“I need information about an appointment.”
“I need a prescription refill.”
“I would like to request a callback from Dr. Lapierre.”
5. Please Remember
Maya is an AI receptionist. She can collect information, answer common administrative questions, and direct your request, but she cannot replace a medical assessment or provide a diagnosis.
If Maya does not understand something important such as your name, telephone number, or email address, repeat it slowly and clearly.